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Help & Support Hub

Everything you need to know.

Comprehensive answers for shoppers verifying products, brand manufacturers issuing identities, and retail checkout operators.

KNOWLEDGE & SUPPORT HUB

How can we help you today?

Search our answers for scanning, verification results, brand protection, or API integration.

Scan a Product

Use your phone camera or type the code to verify authenticity live.

Report Counterfeit

Found a suspicious or expired product? Submit a free alert to manufacturers.

API Documentation

REST endpoint documentation, TypeScript SDK, Python, and webhook guides.

Brand Account Setup

Create a business account to mint serials and access enterprise analytics.

INTERACTIVE HELPER

Troubleshooting Scanner Issues

Click a step below for instant resolution

1Camera Permission Denied

Tap lock icon in browser address bar -> Allow Camera -> Refresh page.

2Code Smudged or Torn

Skip camera and manually type the alphanumeric code under the barcode at /scan.

3Glare / Shiny Packaging

Tilt the packaging 30 degrees away from direct overhead light bulbs.

11 Answers Found

It means the cryptographic serial code on the product packaging was minted directly by the verified brand manufacturer using an unforgeable ECC-256 private key signature. The item is 100% genuine.

Still need assistance?

Our enterprise support and trust safety team is available to assist brands, retailers, and consumers 24/7.

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